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Payments

Tappoo Eshopper accepts MasterCard, Visa Cards only for the moment. Tappoo eshopper gift certificates will be a supplementary payment method on your purchases. All the transactions will be carried out in Fijian Dollars (FJD) and all the payments will be verified and authorized by www.paymentexpress.com via a secure server.

We do not currently accept international wire transfers, PayPal, or Smart Cards.


Delivery Policy

Tappoo eShopper gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the deliver address for your order. All our international deliveries will be handled by DHL Express and it is assured that you are paying the lowest courier charges in par with the market.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Our estimated shipping dates are based on several factors, including your destination address, volumetric weight of the product, how quickly we can obtain and assemble items for shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available. Asia Pacific Region 7 days. Other Countries 8-10 Days.

All the shipping charges will be clearly displayed on customer order confirmation and invoices and he/she will only be liable to pay the total amount including shipping cost.


Returns, Exchange and Refunds

We can process returns and refunds only for items directly purchased from and fulfilled by Tappoo eShopper. If you just need to return an item, go to Account Page and RMA Section. For more information about refunds, click the links below.

How long does it take to receive my refund?

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view order summary page in your account. If the return and refund do not appear in Your Account within four weeks from the day you sent us your return, please eshopper@tappoo.com.fj for further assistance.

The amount of your refund depends on several factors:

Items that meet our returns guideline will receive a full refund.

Items that do not meet our returns guidelines/conditions do not receive refunds:

Any Electronic Items, Kitchen Appliances, or Handicrafts and Souvenirs that has been opened (taken out of its plastic wrap): will not be refunded

Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 100% of item's price but customer to bear the all shipping cost.

Check our shipping policy for the shipping rates based on the weight and the destination.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.

If after reading this information, you feel that the amount of your refund was incorrect, please eshopper@tappoo.com.fj

Exchanges

If you received a faulty item and need to exchange it for the same item, visit your account page and use RMA facilities to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online RMA options.(you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting your account and accessing the relevant order summary.


Cancellation and Refunds

Cancellations can be made with 24 hours of the order, if you think that you have made the wrong purchase. You may use the same RMA facility coming under the account section in our eshop. Refund will be arranged with in 3-5 days and all the transaction fees will be deducted.


Privacy & Security

Your privacy is important to us and therefore all online customers at Tappoo eshopper needs to be a registered customer and all the customer information that we collect are protected with a user id and a password. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Failure to do so, will cause revealing your privacy for buying patterns, products that frequently purchase, unauthorized transactions such as returns, exchange requests and refunds etc. With your consent, Tappoo eshopper will send you the on going ePromotions for a pleasing internet shopping experience. Also we will not send or sell your information to any 3rd party with out your consent.

Our business changes constantly, and our Privacy Notice and the conditions of use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.


Non-Fiji customers - Customs, Quarantine, Tariffs, and Taxes

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

 

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